Returns & Exchanges
Returns & Exchanges
A simple guide to requesting a return or exchange and getting the help you need.
Return eligibility can vary by product and order. Check the product details and your store's current return conditions before sending anything back.
Request
Send your order details and tell us what you need.
Review
We review the request against the applicable return conditions.
Send back
If approved, follow the return instructions provided by our team.
Resolution
Once received and reviewed, we process the eligible exchange or refund.
What can I return?
Eligibility depends on the product, its condition and the store's applicable return policy. Some products may be excluded or subject to special conditions.
Want a different size or item?
Tell us what you'd like to exchange and include your order number. Availability of replacement items may vary.
Keep items in returnable condition
Follow the product-specific return requirements provided by the store. Where applicable, items should be unused, undamaged and accompanied by original packaging or tags.
When will I receive my refund?
After an approved return is received and processed, any eligible refund is generally issued to the original payment method. Bank and payment-provider processing times can vary.
View Refund PolicyContact our support team
Send your order number, the item you want to return or exchange, and a short description of your request.
START A RETURN REQUEST