Refund Policy
Refund Policy
A clear guide to returns, approved refunds and what happens after a refund request is reviewed.
Refund eligibility depends on the store's actual return policy, the product involved and applicable law. Please review the Returns & Exchanges page before submitting a request.
Request a return or exchange
Use our Returns & Exchanges page and provide the order information requested. Having your order number ready helps us review the request efficiently.
START A RETURNWe review the request
Approved returns are handled according to the store's return conditions. Some products may have exclusions or special requirements.
Refund to the original payment method
Where a refund is approved, it is generally issued to the original payment method where applicable. The time for funds to appear can vary by payment provider and financial institution.
Items that may have special conditions
Certain products may be non-returnable or subject to specific conditions. Check the product information and current Returns & Exchanges policy before ordering or returning an item.
We’re here to help
If you have a question about a refund or an existing order, contact our support team with your order number.
CONTACT SUPPORT